Doubleknot Program Registration System Launching July 17!

As part of our Customer Engagement Initiative (CEI), GSSI will launch Doubleknot, a new program registration system, on Monday, July 17!

Program registration through eBiz will be down starting Thursday, July 13 and will be available July 17 using the new Doubleknot system.  

Membership registrations will still be able to be processed through eBiz at this time. 

Doubleknot Preview

If you have already registered for a program in eBiz that will moved to Doubleknot, you don’t have to register again. However, you can always contact Customer Care at 800.345.6858 or e-mail customercare@gsofsi.org to confirm your registration or receive a receipt.

You do not have to create a username and password to log in to Doubleknot. However, it will be beneficial if you do. After the first time reserving a program, you can save the names of the girls in your troop under your profile.

COMING SOON!

Camp property reservations will also be moving to Doubleknot within the next few weeks - more information coming soon!

Introducing GSSI Customer Care

You may have noticed there's a new team at GSSI responding to your e-mails and phone calls: Customer Care. 

What is Customer Care?  

It's a new department of GSSI staff that is equipped with the tools and information necessary to help answer most questions and resolve most issues on your first contact with the council office.   

Need help navigating the registration system or have a question about an upcoming program?  Customer Care is there for you.  Looking to place an order with the shop or reserve a camp?  Customer Care can help.  Customer Care can even walk you through opening and closing a troop checking account, renting a van or taking out non-member insurance. 

Parents - Customer Care has your needs covered too!  They can help renew your daughter's registration, transfer to a new troop, or answer questions about her product program or an upcoming program she's attending. 

In the rare case that Customer Care is not able to assist you, then you will be quickly forwarded to the staff person who is an expert in that area. 

You can reach Customer Care at 800.345.6858 or customercare@gsofsi.org.      

More Improvements Coming Soon!

Revitalized customer service is just one way GSSI is striving to make your experience with Girl Scouts even better.  See more about the CEI (Customer Engagement Initative) and the positive changes it will introduce:

Three key technology tools support the initiative – Volunteer Systems fueled by Salesforce, the Volunteer Toolkit, and a new Web Platform.

Volunteer Systems

A best-in-class membership and customer care database that is fueled by Salesforce, which also includes the Salesforce Marketing Cloud, a digital marketing tool to help communicate with volunteers and parents. Volunteer Systems will roll out in August 2017.

Web Platform

Launched in April 2017, GSSI's new Web Platform offers upgraded functions and improved data security.  You can still find our website at www.gsofsi.org, but with some updates and new features. You will notice that our new website looks very similar to other Girl Scout websites across the nation, for a uniform brand experience.  It is also the gateway for the NEW Volunteer Toolkit, which is coming soon. 

Girl Scouts' Volunteer Toolkit (or VTK): helps volunteers access the information and resources they need through their personal computers or mobile devices, and stay better connected to troop leaders and parents. It makes forming and maintaining a troop easier than ever before, which means more time spent on girls and less on administrative tasks. Volunteers can plan out a whole year of impactful activities to ensure their girls receive the best Girl Scout experience possible. 

The Volunteer Toolkit will offer sample K-5 badge-based year plans, K-5 journey-based year plans and help making meeting plans. It focuses on the pillars of our program where we know girls benefit most, especially in a girl-only environment: the outdoors; STEM; life skills and entrepreneurship.  While VTK attends to the needs of K-5 troop leaders, parents and girls to start, Girl Scouts plans to expand the reach to girls and adults participating in delivery models beyond the troop, and to middle and high school girls.

The Volunteer Toolkit will be available through our website, www.gsofsi.org, after the Volunteer Systems and new Web Platform are in place. 

About CEI

Through implementation of CEI, including significant process improvements, staffing alignment and training, and technology tools, Girl Scouts is improving volunteers’, parents’ and girls’ experiences, making it easier and less time consuming for volunteers to effectively complete tasks. For the first time, Girl Scouts is investing in shared tools and technology that will empower us to dramatically improve the Volunteer and Girl Experience. From joining and getting oriented, to managing a troop and renewing membership – being a volunteer will be easier, more manageable and more enjoyable. This results in an enhanced Girl Experience.

The ultimate goal of CEI is to provide girls with exciting, meaningful and impactful experiences and to ensure every girl who wants to participate in Girl Scouting, can do so, with a caring adult to support her.

Have You Seen GSSI's New Web Platform?

GSSI launched a new website on April 24!  

While the URL remains the same - www.gsofsi.org - GSSI's updated website, which is built on the Adobe platform, will make it easier to find the information you need, as well as offer improved data security.  Searching for events, programs and forms will be simpler than ever before! 

You will notice that our new website looks very similar to other Girl Scout websites across the nation.  GSSI's web update is part of the Customer Engagement Initiative (CEI), a Movement-wide business transformation which puts girl, parent and volunteer customers at the center of GSSI’s efforts. 

Through implementation of CEI, including significant process improvements, staffing alignment and training, and technology tools, Girl Scouts is improving volunteers’, parents’ and girls’ experiences, making it easier and less time consuming for volunteers to effectively complete tasks. For the first time, Girl Scouts is investing in shared tools and technology that will empower us to dramatically improve the Volunteer and Girl Experience. From joining and getting oriented, to managing a troop and renewing membership – being a volunteer will be easier, more manageable and more enjoyable. This results in an enhanced Girl Experience.

The ultimate goal of CEI is to provide girls with exciting, meaningful and impactful experiences and to ensure every girl who wants to participate in Girl Scouting, can do so, with a caring adult to support her.

Three key technology tools support the initiative – Volunteer Systems fueled by Salesforce, the Volunteer Toolkit, and a new Web Platform.

Volunteer Systems: A best-in-class membership and customer care database that is fueled by Salesforce, which also includes the Salesforce Marketing Cloud, a digital marketing tool to help communicate with volunteers and parents. Volunteer Systems will roll out in August 2017.
  

In addition, the new and improved Web Platform will deliver a uniform brand experience to customers, as well as improved data security.  It is also the gateway for the NEW Volunteer Toolkit

Girl Scouts' Volunteer Toolkit (or VTK): helps volunteers access the information and resources they need through their personal computers or mobile devices, and stay better connected to troop leaders and parents. It makes forming and maintaining a troop easier than ever before, which means more time spent on girls and less on administrative tasks. Volunteers can plan out a whole year of impactful activities to ensure their girls receive the best Girl Scout experience possible. 

The Volunteer Toolkit will offer sample K-5 badge-based year plans, K-5 journey-based year plans and help making meeting plans. It focuses on the pillars of our program where we know girls benefit most, especially in a girl-only environment: the outdoors; STEM; life skills and entrepreneurship.

The Volunteer Toolkit will be available through our website, www.gsofsi.org, after the Volunteer Systems and new Web Platform are in place. 

While CEI attends to the needs of K-5 troop leaders, parents and girls to start, Girl Scouts plans to expand the reach to girls and adults participating in delivery models beyond the troop, and to middle and high school girls.

GSSI Launching Updated Web Platform

GSSI’s new and improved website is launching on April 24!  

While the URL will remain the same - www.gsofsi.org - GSSI's updated website, which is built on the Adobe platform, will make it easier to find the information you need, as well as offer improved data security.  Searching for events, programs and forms will be simpler than ever before! 

You will notice that our new website looks very similar to other Girl Scout websites across the nation.  GSSI's web update is part of the Customer Engagement Initiative (CEI), a Movement-wide business transformation which puts girl, parent and volunteer customers at the center of GSSI’s efforts. 

Imagine a world where girls and volunteers join Girl Scouts with ease. New volunteers are recruited and complete the process to become a leader in a matter of days instead of weeks or months. Volunteers receive the support they need when they need it. And, girl and volunteer retention is on the rise. 

Through implementation of CEI, including significant process improvements, staffing alignment and training, and technology tools, Girl Scouts is improving volunteers’, parents’ and girls’ experiences, making it easier and less time consuming for volunteers to effectively complete tasks. For the first time, Girl Scouts is investing in shared tools and technology that will empower us to dramatically improve the Volunteer and Girl Experience. From joining and getting oriented, to managing a troop and renewing membership – being a volunteer will be easier, more manageable and more enjoyable. This results in an enhanced Girl Experience.

The ultimate goal of CEI is to provide girls with exciting, meaningful and impactful experiences and to ensure every girl who wants to participate in Girl Scouting, can do so, with a caring adult to support her.

Three key technology tools support the initiative – Volunteer Systems fueled by Salesforce, the Volunteer Toolkit, and a new Web Platform.

Volunteer Systems: A best-in-class membership and customer care database that is fueled by Salesforce, which also includes the Salesforce Marketing Cloud, a digital marketing tool to help communicate with volunteers and parents. Volunteer Systems will roll out in August 2017.
  

In addition, a new and improved Web Platform built on the Adobe platform will deliver a uniform brand experience to customers, as well as improved data security.  It is also the gateway for the NEW Volunteer Toolkit

Girl Scouts' Volunteer Toolkit (or VTK): helps volunteers access the information and resources they need through their personal computers or mobile devices, and stay better connected to troop leaders and parents. It makes forming and maintaining a troop easier than ever before, which means more time spent on girls and less on administrative tasks. Volunteers can plan out a whole year of impactful activities to ensure their girls receive the best Girl Scout experience possible. 

The Volunteer Toolkit will offer sample K-5 badge-based year plans, K-5 journey-based year plans and help making meeting plans. It focuses on the pillars of our program where we know girls benefit most, especially in a girl-only environment: the outdoors; STEM; life skills and entrepreneurship.

The Volunteer Toolkit will be available through our website, www.gsofsi.org, after the Volunteer Systems and new Web Platform are in place. 

While CEI attends to the needs of K-5 troop leaders, parents and girls to start, Girl Scouts plans to expand the reach to girls and adults participating in delivery models beyond the troop, and to middle and high school girls.